TRICARE Benefits Coordinator

Location: San Antonio, TX
Date Posted: 02-19-2018
TIRCARE Benefits Coordinator
About Us:
Fidelity Partners is a leading national healthcare support services company specializing in the Medical Staffing, Executive Search, and Outplacement of medical professionals for both premier private sector clients and in support of our military and government clients. We are committed to the highest levels of professional and ethical service in the market today and work to cultivate long-term relationships. We have a reputation built on integrity, an expert knowledge of the medical industry and attention to individual client and employee needs. 
We are currently accepting qualified applications for a TRICARE Benefits Coordinator to support one of our Government clients in beautiful San Antonio, TX.
  • Perform administrative and clerical work in support of the office/organization.
  • Function as primary beneficiary counselor and debt collection assistance officer for the military treatment facility.
  • Acts as a beneficiary advocate and problem solver (via walk-in, written, telephone, and e-mail) to beneficiaries and staff requiring assistance with healthcare programs, TRICARE Plus, TRICARE for Life, and TRICARE Young Adult.
  • Assist beneficiaries and compile information for use in response to beneficiary issues relating to healthcare programs and claims processing.
  • Document all beneficiary encounters and input case work in the Assistance Reporting Tool and other applicable computer systems.
  • Provide briefings (in and outside WHASC) on benefit programs such as TRICARE, TRICARE Plus, TRICARE for Life, the direct care system, and other 59 MDW services.
  • Maintain marketing materials relating to TRICARE Plus/TFL/Medicare for distribution and use at briefings and special education events.
  • Support functions including, but not limited to: maintenance of the National Enrollment Database provider groups, provider profiles, and enrollment capacity by beneficiary category within medical data system, provides updates, patient enrollments (within one duty day) to Humana enrollment web-tool and resolution of patient registration issues.
  • Resolve patient registration issues and corrects duplicate patient and other administrative corrections regarding enrollment and/or registration.
  • Refer patients requiring only TRICARE Prime information to the appropriate TRICARE Regional Office.
  • Prepare and send out TRICARE Prime age-out letters and logs the process.
  • Collect and coordinate all TRICARE Plus applications for approval through the Internal Medicine Commander or authorized representative.
  • Forward approved patient forms to TRICARE headquarters for enrollment in the TRICARE Plus program and track to completion.
  • Coordinate TRICARE for Life for civilian benefits with other health insurance.
  • Act as a Transplant Coordinator, as prescribed by the TRICARE Regional Office, where applicable.
  • When needed, act as overflow support for the Wing Patient Advocate's Office.
Interested candidates may apply at or fax resumes to 210-568-4518.
Thank you for providing us your candidacy request we will review your background and qualifications to determine a potential match for this opportunity, if we determine you are a good fit one of our executive recruiters will contact you as soon as possible to discuss next steps, if you are not we will retain your information in our database for future opportunity.

Kindest Regards,
Fidelity Partners
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