Certified Nursing Assistant (CNA)

Location: Ft. Lewis, WA
Date Posted: 12-11-2017
Medical Support Assistant
At Fidelity Partners, “It’s not just business…It’s personal.”
 
About Us:
 
Fidelity Partners is a leading national healthcare support services company specializing in the Medical Staffing, Executive Search, and Outplacement of medical professionals for both premier private sector clients and in support of our military and government clients. We are committed to the highest levels of professional and ethical service in the market today and work to cultivate long-term relationships. We have a reputation built on integrity, an expert knowledge of the medical industry and attention to individual client and employee needs. 
 
We are currently accepting qualified applications for a Medical Support Assistant to support one of our Government clients at Madigan Army Medical Center (Ft. Lewis, WA)
 
Summary:  The Medical Support Assistant shall provide services in accordance with established standards, principals and ethics of the profession at Madigan Army Medical Center (Ft Lewis) providing health care services to a diverse population.
 
Essential Duties and Responsibilities: (Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this position):
  • Shall answers telephone and screen callers, directing as necessary to appropriate unit or professional staff.  Provides information of a non-technical nature.
  • Shall makes telephone appointments (same day, and/or pre-booking of clinic appointments and follow-ups via computer input terminals that use the Patient Appointment System (PAS) and verifies all patient information.  Alters appointment schedule to accommodate emergency situations.
    Shall request records and searches for misplaced records for patient appointments. Sets them up for the following day's appointments, assuring all forms needed to record treatment and all information and preliminary work pertaining to visit is contained in patient's record. Following appointment, checks records for completion of forms and physician's signature. Maintains data on patient visits for use in workload reports.
  • Shall prepare and assembles required forms and records for medical boards and Temporary Duty Retired List(TDRL's), checking for completeness and ascertaining that all required laboratory studies, X-rays, tests, etc., have been obtained based on physicians' request. Completes record after patient has met the medical board, typing additional entries/forms, and obtaining necessary signatures.
  • Shall operate a personal computer to input, store, retrieve and manipulate data. Uses various software programs to create data base files; retrieve reports, rosters; prepare reports; develop forms; etc. Responsible for data entry and backup. Uses word processing capabilities of equipment to prepare correspondence and forms (messages, letters, reports, memorandums, etc.) in final form from verbal instructions, recordings or rough drafts. Uses operator manuals and established procedures to resolve operating problems. Assures proper formats, grammar, spelling, punctuation and capitalization. Reviews, assembles and arranges material in proper format and makes appropriate distribution. A fully qualified typist is required.   
 
Non-Essential Duties:
  • Other duties as assigned.
 
Supervisory Responsibilities:
  • NONE
 
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
  • High School Diploma or GED. 
  • A fully qualified typist is required.  Experience as a clerk in a physician’s office or experience with customer service in the medical field preferred but not required
  • Shall have and maintain current certification in Basic Cardiac Life Support (BCLS).  Certification must be by American Heart Association specifically stating it is for healthcare providers and will be renewed every two years.
  • Shall maintain all license and certification requirements and meet all continuing education requirements of the U.S. jurisdiction in which they are licensed to practice. 
 
Knowledge, Skills and Abilities:
  • Skill in customer service, effectively and tactfully communicating with patients and staff in scheduling, and adjusting appointments and screening patients regarding problem.
  • Knowledge of office filing system in order to maintain files.
  • Knowledge of forms used in order to perform required record keeping duties. Skill in operating a personal computer, microcomputer or computer terminal, using a standard typewriter style keyboard with additional function keys to produce work accurately and efficiently.
  • Knowledge of medical terminology, grammar, spelling, capitalization, punctuation, and required formats.
  • Skill in operating related equipment such as printers.
  • Shall be able to read, write, and speak English well enough to effectively communicate with all parties and other health care providers.  In addition, if the position requires the use of computers, the contract HCPs shall be computer literate.
  • Shall have the required education, training, experience and documented current competence in the required specialty position description. 
  • Shall possess sufficient initiative, interpersonal relationship skills and social sensitivity such that he/she can relate constructively to a variety of patients from diverse backgrounds.
 
Diversity:
  • Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
                                                                                                           
Ethics:
  • Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
 
 
Physical Demands:
  • The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
  • While performing the duties of this Job, the employee is regularly required to sit and talk or hear. The employee is frequently required to walk; use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to stand; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.
 
Work Environment:
  • The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
  • The employee will normally work in a temperature-controlled office environment, with frequent exposure to electronic office equipment.
  • During visits to areas of operations, may be exposed to extreme cold or hot weather conditions.  Is occasionally exposed to fumes or airborne particles, toxic or caustic chemicals, and loud noise.
 
 
 
 
 
 
 
Qualifications
Minimum Qualifications: (To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.)
  • High School Diploma or GED. 
  • A fully qualified typist is required.  Experience as a clerk in a physician’s office or experience with customer service in the medical field preferred but not required
  • Shall have and maintain current certification in Basic Cardiac Life Support (BCLS).  Certification must be by American Heart Association specifically stating it is for healthcare providers and will be renewed every two years.
  • Shall maintain all license and certification requirements and meet all continuing education requirements of the U.S. jurisdiction in which they are licensed to practice. 
 
Knowledge, Skills and Abilities:
  • Skill in customer service, effectively and tactfully communicating with patients and staff in scheduling, and adjusting appointments and screening patients regarding problem.
  • Knowledge of office filing system in order to maintain files.
  • Knowledge of forms used in order to perform required record keeping duties. Skill in operating a personal computer, microcomputer or computer terminal, using a standard typewriter style keyboard with additional function keys to produce work accurately and efficiently.
  • Knowledge of medical terminology, grammar, spelling, capitalization, punctuation, and required formats.
  • Skill in operating related equipment such as printers.
  • Shall be able to read, write, and speak English well enough to effectively communicate with all parties and other health care providers.  In addition, if the position requires the use of computers, the contract HCPs shall be computer literate.
  • Shall have the required education, training, experience and documented current competence in the required specialty position description. 
  • Shall possess sufficient initiative, interpersonal relationship skills and social sensitivity such that he/she can relate constructively to a variety of patients from diverse backgrounds.
 
 
Application:
Interested candidates may apply at careers@fidelitypartners.org or fax resumes to 210-568-4518.
 
 
Thank you for providing us your candidacy request we will review your background and qualifications to determine a potential match for this opportunity, if we determine you are a good fit one of our executive recruiters will contact you as soon as possible to discuss next steps, if you are not we will retain your information in our database for future opportunity.

Kindest Regards,
Fidelity Partners
https://www.fidelitypartners.org
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